Sourcing one of the 800 IT service and support providers in London can be an overwhelming task. Whether you're in Procurement, Human resources, IT, or running the company, most people don't have the time or know-how to get started.
With all this in mind, we’ve gone to business owners and our engineers to give you the list of 10 key things you should ask your current or future IT provider before signing or renewing.
1. Is the service provider proactive? A proactive service means they’ll stop problems before they occur, reducing downtime. The average London company loses £1.00 per minute per member of staff when their networks are down. A good IT company will monitor and resolve problems on the horizon (like an out of date, overworked server).
2. Which factors should I take into account when choosing the right IT supplier? Ask yourself the following questions. Are you looking for a company that fixes problems just before or shortly after they happen? How many dedicated helpdesk staff do they have? Do they offer out of hours support? Where are they based in relation to your location? What level of in-house IT expertise does your company have? How long could your business run if your computers went down? How soon can your provider fix a problem?
3. What accredications should they have?Find out if they are registered with the MSP Alliance (Managed Service Provider Alliance), and if they are accredited with Microsoft, Cisco and similar companies. Ask to see testimonials from their clients about their services – an IT firm with a ton of accreditations doesn’t necessarily mean good support or customer service!
To read the full (free) article, go to: http://www.onlinecomputing.co.uk/special/articles/
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