Recruitment
Level Three Systems Support Engineer – Competitive Salary
Due to increased demand in the areas of networking and voice, an opportunity has arisen for an enthusiastic and motivated 3rd Line networking engineer to join our friendly dynamic team.
The System Engineer is a strategic technical position within the organisation. This position is responsible for maintaining the design and integrity of customer’s data and voice systems, along with coordinating complex projects. Role to include providing technical support, advice, and solutions through research and development to On Line’s client base. Act as client liaison, in order to build long lasting client relationships. Internally, provide assistance operationally and technically to other technical colleagues and all other staff members.
Please note you need to be Microsoft MCSE certified and Cisco CCNP with Citrix experience (preferably certified too) as a minimum to proceed with your application.
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Level Three Helpdesk Engineer – Competitive Salary
We are looking to constantly improve our call response times and are now looking for a senior level 3 helpdesk engineer. Responsible for handling third level service requests and supporting level 1 and 2 colleagues, across over 140 different environments the role will include providing technical support and advice to On Line’s client base. If you thrive on a busy environment and enjoy remotely supporting numerous systems, and colleagues then this role is for you.
Please note you need to be Microsoft MCSE certified and Cisco CCNP with Citrix experience (preferably certified too) as a minimum to proceed with your application.
Account Manager– Competitive Salary
As our client base increases so does the need to ensure all our clients receive the highest level of service from a non-technical perspective. We need an additional account manager to help continue with this. If you have experience of dealing with managing small to medium sized London based clients for an IT support company then we would like to hear from you.
Please note that we will require an experienced person (5+ years) in a similar role who can demonstrate previous success.
As we do receive a large number of responses we will only have time to contact the successful applicants. So if you have not heard from us within two working days we will not be taking your application further. Sorry I wish we had more time to advise personally.
A note to agencies..
We have long standing arrangements with choice recruitment agencies. Unsolicited emails from recruitment companies will not be reviewed or processed.
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